Last Updated: July 11, 2013
Welcome to Soaptime Laundromat (“Soaptime,” “we,” “us,” or “our”). By accessing or using our website at www.soaptime.ca, mobile app, or any related services (collectively, the “Service”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, please do not use our Service.
By using our Service, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy. You must be at least 18 years old or have permission from a parent or legal guardian to use this Service.
Soaptime provides a full-service garment care system for individuals, families, and businesses, including the following services:
For Individuals & Families (Soaptime Direct):
For Businesses & Organizations (Soaptime Pro):
All services are subject to availability, capacity, and operational conditions.
You agree to use our Service only for lawful purposes. You may not:
If you create an account, you must provide accurate and complete information. You are responsible for safeguarding your login credentials and for all activities under your account. Notify us immediately of any unauthorized use.
Ensure all information provided—including pickup address, delivery address, and special instructions—is complete and accurate. We are not responsible for delays caused by incorrect information.
Payment is due at the time of service unless otherwise agreed under a subscription or commercial agreement. All purchases are non-refundable unless otherwise specified. Laundry will not be delivered or picked up until the balance is paid.
You may modify or cancel your order up to 3 hours before the scheduled pickup time. You may modify your delivery time slot up to 3 hours before delivery. If our driver arrives and no items are available for pickup, a missed pickup fee of $10.00 may apply.
We reserve the right to refuse any order that contains hazardous materials, excessive contamination, bed bugs, strong odours, or conditions that pose a risk to staff, equipment, or our facility.
A minimum order may apply for pickup and delivery services. As of July 16th, 2026 the Minimum order is $25.00 CAD.
Soaptime offers subscription plans including Basic, Essential, Family, and Premium tiers:
You will be billed in advance on a recurring monthly schedule. Subscriptions automatically renew unless cancelled prior to the renewal date. Cancellation requests must be submitted in writing at least 7 days before the next billing cycle.
Unused poundage from your monthly plan [does / does not] roll over to the following month. Please refer to your specific plan details or contact us for clarification.
Standard turnaround is 48 hours for Basic and Essential plans. Family plans receive 24-hour turnaround, and Premium plans receive express 12-hour turnaround. Same-day service may be available for an additional fee of $9.99.
Pickup and delivery windows are provided as estimates and are not guaranteed. We strive to meet all scheduled times but are not liable for delays due to traffic, weather, or other unforeseen circumstances.
You must ensure that laundry is ready and accessible at the scheduled pickup time. If our driver arrives and no items are available, a missed pickup fee of $10.00 will apply.
We will deliver your clean laundry to the address specified in your order. If no one is available to receive the delivery, we may leave items in a secure location at your risk, or we may return them to our facility for pickup, and additional fees may apply.
We accept garments on the basis of weight and do not perform a piece-by-piece count. We use industry-standard efforts to ensure quality.
Please notify us before leaving any garment requiring special attention. We accept no liability for damage due to normal wear and tear, shrinkage during washing and drying, or damage to “special care” and delicate items that require special attention.
We do not guarantee the removal of all stains, including specialist stain removal services.
We are not responsible for loss of or damage to personal items left in clothing (e.g., money, jewellery, electronics, or any other non-cleanable items).
Be aware that shared equipment and facilities may contain residue from prior detergents or cleaning products.
All items submitted for commercial processing must be suitable for commercial laundering. We reserve the right to refuse items that are not suitable.
You must remain with your belongings while using our self-service facility. We accept no responsibility for loss, theft, or damage to items left unattended.
We reserve the right to remove laundry left in machines after cycles are complete. Unclaimed items may be stored for 48 hours, after which a storage fee of $5.00 per day may apply. Items unclaimed after 30 days will be considered abandoned and may be disposed of or donated.
Claims for lost or damaged items must be made within 48 hours of pickup or delivery. Failure to do so constitutes a waiver of your claim.
Reimbursement for lost or damaged items shall not exceed 10 times our charge for cleaning the item or the total service fee paid, whichever is less. In no event shall total liability per order exceed $150.00.
We are not liable for:
Our Service is provided on an “AS IS” and “AS AVAILABLE” basis. We make no warranties that the Service will be error-free, secure, or uninterrupted. We do not guarantee the accuracy, completeness, or timeliness of any content. Your use of the Service is at your own risk.
To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our Service. Our total liability shall not exceed the amount you paid for the Service during the term in which the damages occurred. This limitation does not apply to damages affecting life, health, or physical integrity, or damages resulting from intentional or gross negligence.
You agree to indemnify and hold us harmless from any claims, demands, liabilities, costs, or fees (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.
All content on our Service—including text, logos, graphics, images, and layout—is our property or that of our licensors and is protected by copyright, trademark, and other laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.
If you submit reviews, comments, photos, or other content, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display that content. You warrant that you own the rights to the content or have permission to share it, and that it is not unlawful, defamatory, obscene, or infringing. We reserve the right to edit or remove any content at our discretion.
Our Service may contain links to third-party websites. We are not responsible for their content, privacy policies, or practices. Your use of third-party sites is at your own risk.
We may suspend or terminate your access to our Service at any time, with or without cause or notice, including if you breach these Terms. Provisions that by their nature should survive termination shall survive.
These Terms shall be governed by and construed in accordance with the laws of Alberta, Canada, without regard to its conflict of law provisions.
We may update these Terms from time to time. The revised version will be posted on this page with an updated “Last Updated” date. Continued use of the Service after changes constitutes your acceptance of the new Terms.
These Terms, together with our Privacy Policy, form the entire agreement between you and Soaptime regarding your use of our Service.
If you have questions about these Terms, please contact us at:
Soaptime Laundromat
Edmonton, Alberta
Website: www.soaptime.ca
Email: hello@soaptime.ca
Phone: 825-402-5946
