SoapTime (“us,” “we,” or “our”) operates the https://soaptime.ca/ website and the SoapTime pickup, delivery, and subscription laundry service, including SoapTime Pro for business clients, based in Edmonton, Alberta.
This page explains how we collect, use, and disclose personal information when you use our Service, and the choices you have regarding that information. By using the Service, you agree to the collection and use of information as described here.
The SoapTime website, app, and/or booking system used to request pickup, delivery, and subscription services.
Information about an identifiable individual.
Data collected automatically through use of the Service (for example, time spent on a booking screen).
Small pieces of data stored on your device.
Third parties we engage to help operate the Service on our behalf (for example, payment processing).
Anyone using the Service, including individual customers and representatives of SoapTime Pro business clients.
If you use our website or app, we may automatically collect IP address, browser type, pages visited, and similar diagnostic data.
Used to operate the Service and remember your preferences. You can set your browser to refuse cookies, though booking a pickup may not work properly without them.
We keep personal information only as long as necessary for the purposes above, or as required for legal, accounting, or tax purposes.
We work with third parties to run SoapTime, such as [payment processor], [scheduling/dispatch software], and [SMS/email notification provider]. They only access what’s needed to do their job and can’t use it for anything else.
We may disclose personal information if required by law, or if we believe in good faith it’s necessary to meet a legal obligation, protect SoapTime’s rights, investigate wrongdoing connected to the Service, or protect the safety of customers, staff, or the public.
We don’t store your full card details. Payments are processed by Stripe, whose handling of your information is governed by their own privacy policy. Our processor complies with PCI-DSS standards for card data.
Your information may be stored or processed outside Alberta or Canada, depending on where our Service Providers operate. Where this happens, we take reasonable steps to keep your information appropriately protected.
We take reasonable steps to protect your information, but no method of transmission or storage online is 100% secure, and we can’t guarantee absolute security.
You can request access to the personal information we hold about you, or ask us to correct it, by contacting us below. We’ll respond within a reasonable time.
Our Service may link to third-party sites we don’t operate. We’re not responsible for their content or privacy practices. Review their policies before providing any information.
Our Service is not directed at anyone under 18. We do not knowingly collect personal information from children.
We may update this policy from time to time. Changes will be posted here with an updated effective date, and significant changes will also be communicated by email or a notice on the Service.
Questions about this policy:
